Frequently asked questions
All of our most frequently asked questions in one place. From product details to shipping and returns. Everything you need to know about Son of John is right here.
Shipping and Delivery
We currently ship worldwide.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
You are eligible for free shipping if you ordered from the Netherlands, Belgium, Germany or Austria.
We aim to process all orders within 1–2 business days. Once your order has been packed and handed to the carrier, you’ll receive a confirmation email with your tracking link.
See Shipping Policy.
Returns and Refunds
The item must be in their original condition and still sealed with the plastic sticker due to hygiene regulations. If the sticker is broken or removed, we cannot accept the returns. If you are not sure if the item is in correct condition, do not hesitate to contact us at support@sonofjohnlabel.com. We would love to assist you further.
To start the return process, please contact our customer support team at support@sonofjohnlabel.com or through the contact page with your order details and the reason for your return. We’ll guide you through the next steps.
If you receive a damaged or incorrect item, please contact our customer support team immediately at support@sonofjohnlabel.com or through the contact page. We will resolve the issue promptly.
Once we receive and inspect your return, we’ll notify you via email. If approved, your refund will be processed to your original payment method within 10 business days.
You can return your boxershorts within 14 days of delivery if you are not completely satisfied. See our full Return and Refund Policy.
Product and Details
Son of John boxershorts are designed with both comfort and timeless style in mind. Inspired by heritage menswear and reimagined for today, our key features include:
- Relaxed, wide-leg fit for everyday comfort and breathability
- Premium 100% cotton fabrics sourced for softness and durability
- Thoughtful design details like hidden seams, custom patterns, and vintage-inspired silhouettes
- Made to be seen - wear them confidently as part of your outfit or layered underneath
- Comes in a reusable and matching bag
Made to bring comfort, giving you the confidence to take on anything, anywhere.
Definitely. For men, Son of John boxershorts are perfect for unwinding at home - relaxed, breathable, and made to feel good all day long. For women, they’re a versatile essential: easy to wear as sleepwear, loungewear, or styled confidently as part of a laid-back look.
To keep your boxers in the best condition, we recommend machine washing them at 30 degrees Celsius. Avoid bleach and fabric softeners to maintain quality.
Absolutely. New colorways, exclusive patterns, and special editions are always in the works. To stay ahead of upcoming releases, sign up for our newsletter or follow us on Instagram @sonofjohnlabel. Besides this, feel free to contact us with suggestions or ideas! We are always open for new perspectives and would love to hear from you.
Yes, we are committed to ethical manufacturing practices. Our boxers are produced with high-quality materials and made under fair labor conditions. Besides this, our boxershorts are made with certified organic cotton, sourced from suppliers adhering to the Organic Content Standard (OCS). We also support sustainable cotton farming through the Better Cotton Initiative (BCI) via mass balance sourcing.
Payments
We accept all major payment methods, including:
- Debit
- Visa
- MasterCard
- American Express
- PayPal
- Klarna (Pay later options may be available depending on your location)
- Other secure local payment options based on your country
Yes - all payments are processed through trusted, encrypted payment gateways. Your data is protected with SSL encryption and is never stored on our servers.
Yes - your currency will be automatically converted at checkout based on your location. All prices are shown in euros (€) by default.
This may happen due to incorrect billing info, insufficient funds, or a block by your bank. We recommend double-checking your details or contacting your bank if the issue persists.
Yes - in some countries, Klarna or similar providers may offer pay-later options at checkout. Availability depends on your location and eligibility.
Contact and Support
You can reach us anytime at support@sonofjohnlabel.com or through filling out the form on the contact page. We aim to respond within 24 hours on business days.
Yes - we currently offer support in English, Dutch and German.
Please email support@sonofjohnlabel.com or fill in the form on the contact page with your order number and a short description of the issue. We’ll look into it and get back to you as soon as possible.
At the moment, we handle all support via email to ensure quick and accurate responses.
Others
We’re always open to working with creators, stylists, companies, or brands that share our values. If you’re interested in a collaboration, reach out to us at support@sonofjohnlabel.com or through the contact page with your idea or portfolio.
Possibly! We love connecting with people who align with our aesthetic and values. Send us an email at support@sonofjohnlabel.com, through the contact page or tag us on Instagram @sonofjohnlabel - we’re always watching.
If you need to change or cancel your order, please contact us as soon as possible at support@sonofjohnlabel.com or though the contact page. We can assist you as long as the order hasn’t been processed for shipping.
For press inquiries, please contact oskar@sonofjohnlabel.com. We’d love to share our story.
At the moment, we do not have a loyalty program, but we are working on exciting offers for our customers in the future.
Yes, they are. There has been much research and wide boxers have been proven to increase sperm count. You can find one of the supporting Harvard studies here.
My question is not here...
No worries! We're here to help. If your question wasn’t covered in the FAQ, feel free to reach out to our team at support@sonofjohnlabel.com or contact us through the contact page. We’re happy to provide the answers you need! We strive to respond as quickly as possible.